For most commuters, transport is just another daily routine. But for blind and partially sighted professionals, it can be the difference between independence and danger. Getting to work isn’t just about cost or convenience—it’s about safety, dignity, and reliability.
And yet, the current system often fails to recognise this reality.
When Policy Ignores Practicality
Access to Work (ATW) is a vital support scheme that helps disabled people overcome barriers to employment. But in practice, many visually impaired people find themselves battling unnecessary bureaucracy—especially when it comes to transport.
One member of the Blind Ambition community shared:
“ATW are asking a blind person to use Uber or a local cab firm. The VI person has to explain that having a regular, reliable driver who understands their needs can be much safer—and actually more cost effective in the long run.”
While Uber might appear flexible and affordable on paper, for blind users it presents serious risks.
“They expected me to cross the road to the horn…”
N***, a group member, shared her experience:
“Uber drivers wouldn’t pull up near the pavement. They’d wait across the street and press the horn for me to come over. I can’t see where they are—and it’s not safe to cross in traffic like that.”
Others mentioned drivers who failed to help guide them to the car, dropped them off in the middle of unfamiliar locations, or charged for waiting time when the user couldn’t find their number plate.
Even Uber Assist—designed to be more accessible—is inconsistent:
“The problem is you can be waiting a long time for one. It’s not always available in every area.”
The Emotional Impact
The stress of not knowing whether a journey will be safe or supported can take a heavy toll—especially for those commuting to unfamiliar workplaces.
M*** shared:
“I’ve stopped using Uber completely. I now use the same private firm. The drivers know I can’t see and always call me when they arrive. They make sure I’m safely at the door before pulling away. It gives me peace of mind.”
That peace of mind is priceless. And yet ATW continues to demand penny-by-penny invoices, despite the fact that many local drivers agree flat rates to make things simpler.
The Bigger Problem: A System That Doesn’t Listen
One long-time ATW user shared:
“I applied for an increase in my taxi allowance twice. There was no email response, no written confirmation—nothing. I had to call them repeatedly just to get an update. When I do speak to someone, I’m made to feel like I’m asking for something wrong instead of something I need to do my job.”
This is not acceptable. A scheme designed to remove barriers shouldn’t put more in place.
What Needs to Change
If Access to Work is to fulfil its purpose, it must:
-
Recognise that a safe taxi is not a luxury—it’s a necessity
-
Allow for flat-rate journeys where appropriate, especially with trusted drivers
-
Provide written confirmations and timely communication
-
Stop penalising visually impaired people for not using app-based platforms that don’t meet their needs
Real Support Means Trusting Lived Experience
At Blind Ambition, we are gathering case studies like these to show policymakers the reality on the ground. Blind and partially sighted professionals want to work. They are already overcoming huge obstacles. Getting to work safely shouldn’t be another one.
If you’ve had issues with ATW transport support—or if you’re an employer wanting to better support disabled staff—we want to hear from you.
